Getting Started
How to Transfer Data to Text Groove
Overview: When starting a new Text Groove account, you may want to import data from a previously existing database or platform. Whether that be a list of users to get started, a database to import to Text Clubs, or even just a list of contacts for ...
Onboarding wth Text Groove
Overview: Believe it or not, but there are a number of steps and processes that are needed to take place prior to activating your line for texting. Depending on the type of phone number you have, what type of texting your going to be doing with that ...
Blocking & Muting Profiles
Overview: If a listener is texting in too often and clogging your inbox, or perhaps they are texting in things that you do not want to read, see, or hear, you can choose to block that Profile. When a Profile is blocked, they are not informed that ...
Deleting Messages - Individual and Conversation
Overview: Users in Text Groove have the ability to delete sent, and received messages in the platform. You can delete individual messages in a conversation, or you can delete an entire conversation. When a message or conversation is deleted from the ...
User Notifications
Overview: Each User on your account is able to create Custom User Notifications. By default, notifications are turned off. If you would like to use notifications, you need to turn them on in your own personal account. You can set exactly how, when, ...
Customize User Permissions
Overview: Give or deny access to individual users abilities within the Text Groove platform. You can set individual User Types as will as individual app and function permissions for each user on your account. Adding A New User: When adding a new user ...
Schedule Messages
Overview: Do you have something to say, but now isn't quite the time to say it? Perhaps a listener has a birthday or special event coming up? Schedule a message 1:1 in advance to send automatically on a specific date and time to users. Scheduling ...
Types of Messaging
Overview: Text Groove is first and foremost a chat based texting service, and as such, we offer a number of ways to send a message! Types of Messaging: Text - Text messaging is the base of what we do. We have the capability to text-enable any ...
Switching Between Organizations / Stations
Overview: By default, Text Groove provisions each station individually within its own Organization. If a user has been assigned to multiple organizations, they will need to switch between them to access each station. If the user has only been ...
Main Sender Window / User Interface (UI)
Overview: The Main Sender window is where you will spend most of your time in Text Groove, this is the main page that you will do all of your live chatting with listeners. The Main Sender window is broken down into several sections: The Main Sender ...
Add or Edit Contact Information
Overview: Build your customer or listener database by keeping contacts up to date. Important information such as number, email, and location and demographic can be kept here. The "Notes" section is a great spot to keep personal notes on that person; ...
Adding Users to Text Groove
Overview: Adding a new user to your Organization is easy. You will need the new users work email address, and if it's the first organization you're adding them to, you'll need to enter their name as well. Adding a New User: First, you will need to be ...
Getting Started Checklist
Overview: So you're ready to get started with Text Groove - now it's time to get that paperwork in order! Schedule Cancellation with your Existing Provider: If you are migrating your service to Text Groove, you'll need to schedule a cancellation with ...