Compliance
Why We Cannot Permanently Block Listeners
Overview: Both Blocking and Muting listeners is an option for you to utilize in the Text Groove Platform. However, blocking and muting are not permanent, and can easily be reversed. When a listener is blocked or muted, they are basically put in a ...
Text Groove 10DLC Template for Radio
Text Groove's pre-approved radio template is listed below for your reference. All variables will be populated with the information you provide on your 10DLC form submission. If you require any changes for your station in particular, use the box ...
Maintain a CTIA-Compliant Privacy Policy
IMPORTANT NOTE Please note: the FCC, CTIA, and the mobile network operators require SMS opt-ins, as well as data collected from SMS programs, be kept internal and not shared externally for promotional and marketing purposes. As part of the campaign ...
Carrier Non-Compliance Fees
Overview: Text Groove has been notified by T-Mobile that as of the date of January 1, 2024 they will be implementing Non-Compliance Fees for mobile messaging violations on all Mobile Channels that transverse the T-Mobile Network. (SMS/MMS Short Code, ...
Understanding and Troubleshooting Message Delivery on Text Groove
IMPORTANT NOTE At this time, we are seeing an increase in carrier-side blocking on US 10DLC traffic due to changes with the industry algorithms and spam-blocking directives from the FCC. Due to the increase in blocking events, we are seeing extended ...
Risks of Public URL Shorteners
Overview: When sending a message or creating an automatic reply within Text Groove, you may want to include a URL link to something specific online. Full URL links are perfectly acceptable to use for incoming and outgoing texts within Text Groove. ...
Reserved Keywords
Overview: To comply with wireless carrier compliance rules and anti-spam laws, the following words cannot be used as a Keyword within the Keywords App, Polling App, or any other triggers within Text Groove. Reserved Keywords: Stop Stopall Unsubscribe ...
Privacy Policy
Revised and Effective: December 1, 2017 Version 1.1 Text Groove Communications Inc. (“Company“) appreciates your trust and is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you what data we collect, why we ...
Acceptable Use Policy
Acceptable Use Policy Updated: August 1, 2024 Effective: September 1, 2024 This Acceptable Use Policy (the "Policy" or "AUP") applies to Users of Text Groove services and is incorporated by reference into the Text Groove Terms of Service at ...
Terms of Service
Revised and Effective: December 1, 2021 Text Groove Communications Inc. and its affiliates (“Text Groove” or “we”) offer cloud-based software services that enable Toll Free, landline and VOIP telephone numbers to send and receive text messages, as ...
Understanding Consent
Overview: At Text Groove, we have rules surrounding consent for sending messages. Consent doesn’t just apply to new contacts. It applies to all of your contacts - even the ones you import. Before you import a list, make sure you’ve got the right form ...
Forbidden Message Categories for SMS and MMS in the US and Canada
Overview: The following messaging use cases are not allowed on SMS or MMS in the United States or Canada. The below information applies to long code messaging with the rollout of the new A2P 10DLC system, in addition to short code and Toll-Free ...
The Telephone Consumer Protection Act (TCPA)?
Overview: The TCPA (Telephone Consumer Protection Act) is a federal statute enacted in 1991 designed to safeguard consumer privacy. This legislation restricts telemarketing communications via voice calls, SMS texts, and fax. The Telephone Consumer ...