The TCPA (Telephone Consumer Protection Act) is a federal statute enacted in 1991 designed to safeguard consumer privacy. This legislation restricts telemarketing communications via voice calls, SMS texts, and fax.
The Telephone Consumer Protection Act of 1991
The TCPA was signed into law in 1991 as a response to a growing rise in unregulated and harassing telemarketing calls and faxes.
The TCPA restricts telephone solicitations (i.e. telemarketing) and the use of automated phone equipment. The Act limits the use of pre-recorded voice messages, automatic dialing, and SMS and fax use. Without explicit customer consent, companies must adhere to strict solicitation rules, solicitors must honor the National Do Not Call Registry, and subscribers may sue a company that does not follow the TCPA guidelines.
Consumer consent is an essential defense under the TCPA and should be a primary focus of any business that communicates with consumers directly via voice call or text.
Interpreting the TCPA: Declaratory Ruling and Order of 2015
Over time, the TCPA was amended and more clearly defined. In July 2015, the FCC officially released the TCPA Declaratory Ruling and Order which addressed petitions and requests for clarity on how the TCPA is to be interpreted by the FCC. This order defined a handful of terms found in the TCPA and further clarified restrictions on telemarketers and consumer rights. Some key components on this ruling include:
- Telephone service providers can offer robocall blocking to consumers.
- Telemarketers may not use automated dialing to call wireless phone and leave pre-recorded telemarketing messages without consent.
- Consumers may revoke consent to receive calls or SMS messages in any ‘reasonable’ way, at any time.
- Callers must cease calling any reassigned phone numbers (wired and wireless).
- Consent ‘survives’ when a person ports their landline phone number to a wireless number.
- Some ‘urgent circumstances’ still allow a company to call or send SMSes to wireless phones without prior consent, such as alerts about potential fraud or reminders of urgent medication refills. However, the company instigating such communications must offer consumers an ‘opt-out’ option.
Complying with the TCPA
By default, Text Groove handles standard English-language reply messages such as STOP, UNSTOP, UNSUBSCRIBE or CANCEL for Toll-Free and Long Code messages, in accordance with industry standards. These keywords trigger automatic standard replies from Text Groove, as well as place the recipient on your block list.
You should consult with your legal counsel to ensure that your message content is compliant with applicable law.
Acceptable Use Policy
Acceptable Use Policy This Acceptable Use Policy (the "Policy" or "AUP") applies to Users of these Company Properties, and is incorporated by reference into the Text Groove Terms of Service at https://www.textgroove.com/terms-conditions/ ("Terms"). ...
Terms of Service
Revised and Effective: December 1, 2021 Text Groove Communications Inc. and its affiliates (“Text Groove” or “we”) offer cloud-based software services that enable Toll Free, landline and VOIP telephone numbers to send and receive text messages, as ...
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Forbidden Message Categories for SMS and MMS in the US and Canada
Overview: The following messaging use cases are not allowed on SMS or MMS in the United States or Canada. The below information applies to long code messaging with the rollout of the new A2P 10DLC system, in addition to short code and Toll-Free ...