Why We Cannot Permanently Block Users

Why We Cannot Permanently Block Users

Overview:

While the Text Groove platform does allow for end-users to be blocked or muted, doing so does not disallow them from entering contests you may be running on you station. For instance, a blocked listener will still be able to enter to win a Keyword Contest you may be running. It's technically illegal to stop people from entering contests, see below as to why this is.

America:

In the U.S., various consumer protection and competition laws could indirectly influence how you implement blocking features on an SMS platform, particularly when contesting is involved. Some key laws to consider include:
  1. Federal Trade Commission (FTC) Act: This law prohibits unfair or deceptive practices in commerce. If users were unfairly blocked from entering a contest due to a blocking feature intended for one-to-one messaging, it could potentially be viewed as an unfair practice, especially if users are unaware of how the blocking system works.
  2. Consumer Review Fairness Act (CRFA): While this law primarily protects consumers' rights to leave reviews, it sets a precedent for protecting consumers' ability to engage with a service without facing unfair penalties, like being blocked from participation in unrelated areas such as contests.
  3. Contests and Sweepstakes Regulations: In the U.S., both federal and state laws regulate contests and sweepstakes. If a platform’s blocking feature unintentionally prevents a user from participating in a contest, it could potentially lead to legal challenges under these regulations, especially if it could be construed as limiting someone's right to participate without clear cause.

Canada:

The Canadian Competition Act in Canada governs fair business practices, including contests and promotions. Preventing a blocked user from participating in a contest could be seen as anti-competitive or discriminatory if an end-user is denied the opportunity to compete fairly. The Act focuses on ensuring that promotions, including contests, are conducted in a manner that doesn’t deceive or unfairly exclude potential participants, so blocking end-users from one feature should not affect their ability to engage in a fair contest.

By ensuring that the blocking and muting feature applies only to one-to-one messaging and not contest participation, you avoid violating both Canadian and U.S. laws related to consumer rights and fair competition.

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