Frequently Asked Questions
Number Porting
Overview: Porting your number from one carrier to another can sometimes affect text routing, but it really depends on the losing and winning carriers (or their upstream providers). We don’t always know in advance if there will be an issue, but we do ...
Can We Permanently Block Listeners?
Overview: Both Blocking and Muting listeners is an option for you to utilize in the Text Groove Platform. However, blocking and muting are not permanent, and can easily be reversed. When a listener is blocked or muted, they are basically put in a ...
What are the Different Types of Numbers?
Overview: There are a number of steps and processes that are needed to take place prior to activating your line for texting. Depending on the type of phone number you have, what type of texting your going to be doing with that number, and where in ...
Is there a limit to the number of Messages I can send?
Overview: As with (almost) everything in Text Groove’s platform, we offer unlimited incoming and outgoing messages when sending 1:1; this includes regular messages (SMS), images, gifs, and audio messages (MMS), as well as autoreplies. Please note; ...
Text Clubs Vs. Group Messages - What's the Difference?
Overview: Two things that sound the same, but are actually quite different! You can read more about each below. Group Messages: Are meant for targeted, specific communications to a select set of listeners based on implied consent. Members of a ...
Do You Offer Training?
Overview: As a new client with Text Groove, you and your team have the option to take part in our online Training session with one of our Customer Success team members. In this training session, we cover all aspects of the platform; covering both ...
Account Help: How To Log In, Sign Out, Register a New Membership, and Reset Your Password?
Overview: It is recommended that each user have their own account. Each user should sign in and out at the start and end of each session. Each user should also have their own unique password. How to Log In: You can access the login screen from our ...
How Do You Add An Application To Text Groove?
Overview: We are always updating and improving the Text Groove platform. We push updates and new features in two ways; the first being direct updates that are automatically applied behind the scenes. The second is via our App Directory. We offer a ...