Message signatures are automatically populated on manually sent outbound messages in the main sender window. They can save you time and allow automatic personalization of messages.
Note: Signatures are only added to manually sent messages and will not affect automatic messages (such as auto replies, keyword bounce backs, etc.)
Text Groove supports two different types of message signatures:
- Account Signatures - These are tied to only one users and are populated after the message being sent when that user is logged in. They are prefixed with a hyphen (-).
- Number Signatures - These are tied to the number, and are populated to any message being sent by any user on that particular number. They appear on a new line at the bottom of the text.
Adding an Account Signature
To add a signature to your user account, simply browse to the Settings menu and choose Edit Profile
Next, put your signature in to the Account Signature field and save it by clicking Update Profile.
Adding a Number Signature
To add a signature to your number for all users, simply browse to the Settings menu and choose Manage Numbers.
Then, select the number you want to edit, set the Number Signature field and Save Sender Settings when you're done.
Keyword Match Types: Relative, Perfect and Exact
When using the Keyword App, three options are available. Relative Match Keyword is anywhere in the message. Examples: The keyword "is" would match in this message: "This message contains words." The keyword "pass" would match in this message: "I ...
How to Unblock or Block a Contact
Block a Contact Need to block a contact? Open the station Hover over the contact's most recent message and click "Block Profile" Once the page is refreshed, the message will disappear. Unblock a Contact To unblock a contact, click the "Show/Hide ...
How to use the Prep Page
To help your station bring conversation to the airwaves, we've created a "Prep Page". Want to read a message on-air? Your Prep Page allows you to collaborate in real-time with a co-host or producer to add received messages in queue. Accessing the ...
How to Add or Edit a Contact
Build your customer or listener database by keeping contacts up to date. To add or edit a contact, open a message from the contact. If you've accessed Text Groove using a larger screen (desktop), you'll see a panel on the right hand side labelled ...
Getting Started Checklist
So you're ready to get started with Text Groove - now it's time to get the paperwork in order. Schedule Cancellation with your Existing Provider If you are migrating your service to Text Groove, you'll need to schedule a cancellation with your ...