Overview:
There are a number of instances in which you may want to search for a specific name, number, or the content of a message. In Text Groove, there are several ways you are able to do this.
Profile Search:
On the Main Sender Window, in the Profiles or Inbox View, you have the ability to search Profiles by Name, or Number. To do this, simply click on the Search Icon and input the name or number in the search field and click the search button. Doing this will open that individual profiles messages in the center chat panel.
Message Search (Main Sender Window):
To search for message content or specific words, there are two ways to do that, the first is in the Main Sender Window.
With a Profile Selected, and the chat open in the center panel, you can then click the search icon in the chat panel to open up a search window.
Input the word or message content you would like to search for in this current conversation only, then press enter on your keyboard. The Chat Panel will take a second to search and then display all messages with that message content contained in it.
Message Search (Insights):
The second way to search for message content, is through the Insights Tab. To access it, go to the Left Side Menu and scroll down and click on "Insights", then "Message Search".
On this page you are able to do a broad search across the entire Organization for all incoming and outgoing messages. You can customize exactly how and when you want to search for the message content.
- Start & End Date - You can set the start and end date and time for when you want to search for that content.
- Include Hidden Messages - Hidden messages will include all messages sent and received by the platform, rather than just visible ones. This includes but is not limited to keywords, auto-replies, text clubs, and compliance messages.
- Senders - Select which number on your account you want to search.
- Direction - You can search specifically Incoming, outgoing, or both directions
- Message Content - Search a letter, number, word, or sentence.
- Select if you would like to search for text, images, audio or video.
- Filter your search by end-user phone number.
Once you have one, or all of these parameters complete, click the blue Search button on the right side of the screen. The system will generate a list of all messages that fall under your search parameters. You then have the option to export that list of messages.
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